frequently asked questions

1. Will I be charged for delivery?

No, delivery is included in the cost.

2. Who should I contact if I don’t receive my order within this time?

Please contact The Rewards Team on 1300 303 160 who will be happy to track your order.

3. The goods I received were faulty on arrival, who do I need to contact?

Please contact The Rewards Team on 1300 303 160. If your problem requires help from the manufacturer, those details will be provided.

4. Why do I need to provide my Card Verification Code (CVC)?

The CVC is a 3 digit number that appears on the back of your Visa or Mastercard.  In the case of Diners Club and American Express cards it will be a 3 or 4 digit number on the front of the card.

This number is required for security purposes as it verifies that the person using the card to place the order is the holder of the credit card.

5. Is it safe to use my credit card online?

Yes, The Rewards Team website is a fully secured website using 128-bit SSL encryption. Please see SECURITY in the terms and conditions section.

6. I don’t have enough points & would like to buy a product from the online shop?

You are able to pay the difference using a credit card.

7. Can I change the delivery address once I have placed my order?

Delivery addresses can be changed if The Rewards Team has been notified before expected dispatch. Please call The Rewards Team on 1300 303 160 to verify the delivery status of your order before proceeding.

8. Can my order be sent to a PO Box address?

PO Box addresses are welcome. Golf orders to a PO Box address though may require an alternative, or a care-taker arrangement to be made with the Post Office in question.

9. What is the standard policy if there are delays in delivering?

Should any delay occur you will be contacted by a member of The Rewards Team who will advise you of the new delivery details.

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10. I received a different item to the one I ordered, how can this be amended?

Please contact The Rewards Team on 1300 303 160. We can trace your order, confirm the details and arrange for return and replacement of goods.

11. When will I be advised if an item I have ordered is currently out of stock?

You will be advised within 3 working days of your order being received by The Rewards Team. Please ensure a daytime phone number is supplied so we can keep you up to date.

12. Will the item(s) I have purchased come with a warranty?

Yes, a warranty document will be issued with the item(s).

13. What is the normal delivery time & how are items shipped?

Please allow for 14 days delivery. This covers transit time and possible delays in stock from suppliers. Items are shipped via the Australia Post eParcel service. These are registered parcels and must be signed for as a security measure. All golf packs require direct delivery from the manufacturer by courier. Please provide an attended daytime delivery address to ensure it reaches you safely.

14. Can I arrange for my order to be sent to my place of work?

Yes, this is recommended as all parcels must be signed for when received and work addresses are more often than not attended during business and delivery hours.

15. Can I cancel my order?

Once an order is made, you are unable to cancel your order.

16. When will you charge my credit card?

Your credit card will be debited within 7 working days when an order has been placed.

17. Can I use someone else’s credit card to place an order?

No, for security purposes you cannot use someone else's credit card to place an order. The name on the card must match the name of the person placing the order.

18. Will I receive a tax invoice with the item(s) I have ordered?

No, you will not receive a tax invoice, only a warranty document. Should your require a tax invoice, please contact The Rewards Team on 1300 303 160.

19. What is your policy for returning items?

Items may only be returned if they are faulty or a wrong item has been received in error. Please contact The Rewards Team on 1300 303 160 should you receive such an item.

20. Is a refund available if I have changed my mind about a product?

We are not able to offer a refund if you change your mind about a product.